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FAQ

Will there be a shipping confirmation once the order is placed?
We will update you with a tracking number approximately 3-5 days after you place your order.

How long does shipping take?
We source our products globally to allow us to find the best variety of products, at competitive prices.  Products with high demand will take 2-4 weeks for delivery.

I ordered multiple items, why did I only receive one?
We have multiple manufacturing and shipping warehouse sites, some of which only focus on shipping specific items.  Due to this, it is possible that you may receive an item separately from the rest of your ordered products.

Do you ship internationally?
Yes!  We do ship to Puerto Rico and US Virgin Islands. Other countries we can ship to, but may be cost prohibitive and the buyer will be responsible for import duties and customs declarations.

How can I contact you?
You can contact us by the Contact Us page on our site. You can also reach us at orders@mychillyair.com, or call at 813-344-2444.

Will you be adding products?
We are focused on sourcing the best products our customers, as a result, we are constantly researching and adding new quality products to our store. 

How do you ensure the quality of your product?
We have a dedicated sourcing team that works directly with manufacturers abroad.  We test everything before we send it to you.

How to order?
1. Go to the item page of the product that you would like to order.
2. Select the quantity of items that you would like to order and click "Add to Cart".
3. Click "Check Out" in the pop up window;
4. In the new page, please fill in your information (Email, name, shipping address) and then click "Continue to Shipping Method".
5. Click "Continue to payment method" on the next screen.
6. Fill in your credit card information and click "complete order" to finish the transaction.